Hotel Indigo Duesseldorf - Victoriaplatz is a stylish and contemporary 4-star hotel located in the vibrant city of Duesseldorf, Germany. Situated in the iconic Victoriaplatz district, the hotel offers a convenient and central location for both business and leisure travelers. The hotel features modern and well-appointed rooms, designed with comfort and luxury in mind. Guests can enjoy amenities such as complimentary Wi-Fi, a fitness center, and on-site dining options. The hotel also boasts a rooftop terrace, offering panoramic views of the city. With its prime location and excellent facilities, Hotel Indigo Duesseldorf - Victoriaplatz provides a welcoming and sophisticated stay for guests looking to explore and experience all that Duesseldorf has to offer.
Reviews
Loved the breakfast, definitely worth the extra!
The rooms are nice but a bit small, which if fine if you don't plan on spending much awake time in the room.
I would advise against paying extra to get a room with a balcony, despite the nice pictures online you don't actually get more than a doorway.
The service was the biggest letdown of my trip, especially as I experienced issues with the wifi every single day of my trip. I had work meetings interrupted two days in a row and the staff offered no help or workaround.
The room was spacious and had everything we needed for a comfortable stay. Thank you to Imen for making us feel at home and providing with tips and useful info. The staff went out of their way to accommodate my request which was made one day in advance, it was a very pleasant surprise.
It's a nice hotel with accommodating staff. Underground car parking. Clean rooms, comfortable beds and a good location close to the city center. It's worth it.
Would stay here again, however they need a few improvements. Bathroom didnt smell great, toiletries were not refilled and casting from your mobile/computer was not working. …
Nice clean place to stay in a great area just outside of Central Düsseldorf (Nordstasse). Staff are friendly and if you book a patio space, the balconies are quite spacious. Good local restaurants and plenty of supermarkets if you want to …
Had a three night stay at the Hotel Indigo with my wife. I have used Indigo Hotels before and we enjoy the style of the hotels. As with most Indigo’s the main restaurant is only available for breakfasts, but there were bar snacks available …
We had overal a good stay. We arrived Friday evening and have been greeted nicely. (Although the welcome for a platinum member was nothing more then a small chocolate). Upon requesting the best and most cost effective way to park our car, we’ve been directed by the staff to the Qpark next door.
We’ve been told that the hotel would validate our parking. My wife and I where pleasantly surprised. The way it was presented it sounded like the parking fee was included in our overnight stays. (This was obviously a wrong assumption on our part).
Upon validating our ticket, we’ve been surprised by a cost of 44€. Understanding this was not part of the service. Unfortunate, but fully understandable. But I at least expected that this was a discounted rate, as it was so nicely offered by the staff on Friday.
When I walked passed the ticket machine of the Qpark to my car I found out it was actually more expensive in the hotel. I paid 10% extra.
I found out after I already paid, but decided to ask the reception for a clarification.
The staff started off very rude and impolite. The lady at the reception was incredibly arrogant and acted annoyed. She even scolded me. She insisted it was a service of the hotel. However I fail to see any service, I had to queue up at the reception for the validation and had to pay there. I don’t see the difference compared to paying at Qpark. In fact, there was no queue at Qpark so it would have been faster to pay at the Qpark machine.
It would be nice to be threaded with respect and in a polite manner by the staff when I simply ask for a logic explanation for a 10% charge. (A explanation I didn’t receive even in a impolite manner).
Before writing a review I first send an email to the hotel and replied to their in-house review survey. However, after getting no response from the hotel I decided to still also post this online.
In my opinion the service is the key thing in a hotel. This one unfortunately clearly missed the mark. As a long time IHG member I expected better. This was the worst staff out of all the hotels I visited from IHG, which is usually very good.
EDIT:
The reply (also seen below) from the management of the hotel offered a fine explanation and professional approach. Although i left with a sour feeling, which still was unpleasant, the hotel at least took the steps to mitigate this as much as they could.
I have update the rating with a star.
Lots of room, shower is great there are also heated floors. Didn't like the sheet on the bed, really rough. Also the girl pictured everywhere in the hotel is creepy especially right on the wall next to the bed. The Internet sucks.
Location
Hours
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Monday
03:00 PM - 12:00 PM
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Tuesday
03:00 PM - 12:00 PM
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Wednesday
03:00 PM - 12:00 PM
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Thursday
03:00 PM - 12:00 PM
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Friday
03:00 PM - 12:00 PM
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Saturday
03:00 PM - 12:00 PM
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Sunday
03:00 PM - 12:00 PM
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